Getting your domain email onto your phone takes about five minutes. The part that slows people down is not the phone. It's hunting for the right settings and guessing which box takes what. All of them are below.
What you need before you start
Write these down or keep this page open:
| Setting | Value |
|---|---|
| Email address | Your full address, [email protected] |
| Password | The mailbox password |
| Incoming server (IMAP) | Your mail host name, port 993, SSL/TLS |
| Outgoing server (SMTP) | The same host name, port 587, STARTTLS |
| Username | Your full email address, for both |
The host name for Mailions is shown in the mailbox setup guide. If you're not sure why the ports are what they are, SMTP and IMAP ports explained covers it.
One more thing to check: the mailbox must already exist and the domain's MX records must be published. A phone can't create a mailbox, it can only connect to one.
iPhone and iPad (Apple Mail)
- Open Settings, then Mail, then Accounts, then Add Account.
- Choose Other, then Add Mail Account.
- Enter your name, full email address, the mailbox password and a description such as "Work". Tap Next.
- Select IMAP at the top.
- Under Incoming Mail Server, enter the host name, your full email address and the password.
- Under Outgoing Mail Server, enter the same host name, your full email address and the password.
- Tap Next. Apple Mail checks the settings and may ask you to choose what to sync. Turn on Mail, then tap Save.
If Mail picks the wrong port, open Settings, Mail, Accounts, your account, Account, then Outgoing Mail Server and Advanced. Set Use SSL on and the server port to 587 for outgoing. Under the account's own Advanced screen, incoming should be SSL on port 993.
Android (Gmail app)
The Gmail app is the easiest route on Android because it's already installed.
- Open the Gmail app and tap your profile picture.
- Tap Add another account, then Other.
- Enter your full email address and tap Next.
- Choose Personal (IMAP) if it asks for an account type.
- Enter the mailbox password.
- For incoming settings, set the server to your host name, port 993 and security SSL/TLS.
- For outgoing settings, set the server to the same host name, port 587 and security STARTTLS, with Require sign-in on.
- Pick how often to sync and finish.
Your mailbox now appears under your profile picture beside your Gmail account. We also explain sending as your domain from a computer in using a custom domain email in Gmail.
Android (Outlook, Samsung Mail and others)
Any mail app asks for the same information. In Outlook for Android, choose Add account, enter your address, and pick IMAP when asked for the account type, then fill in the same server, port and security values. Samsung Mail and the other apps use different labels, but the boxes are the same ones.
When it doesn't work
"Cannot get mail" or "Unable to verify account." The password is the most common culprit, so retype it by hand instead of pasting. Make sure it's the mailbox password, not your panel password, and that the username is the full address.
It receives but won't send. Incoming and outgoing servers are configured separately. Open the outgoing server settings and check that authentication is on, the port is 587 and the security is STARTTLS.
A certificate warning appears. The server name in the app has to match the name on the server's certificate. Use the host name your provider gives you, not mail.yourdomain.com, unless they specifically tell you to.
New mail is slow to appear. That's your sync schedule, not a fault. Some apps check every 15 minutes by default. Change it to push or a shorter interval. Instant delivery on iPhone with IMAP depends on the mail server supporting push, so a short fetch interval is the reliable choice.
Mail arrives in spam on other people's phones. That's an authentication matter rather than a phone setting. Check what an SPF record is and run a check of SPF, DKIM and DMARC.
Keep the phone locked down
A mailbox on your phone is a master key to your other accounts, because every "forgot password" link lands there. Set a screen lock, keep the operating system updated, and don't reuse the mailbox password anywhere else. If you lose the phone, change the mailbox password right away. A password change signs out the mailbox's webmail sessions too, and you can remove the lost device's account when you set up a new one.
One more option
Your mailbox also opens in a browser through Mailions private webmail, with no setup on the phone at all. Sign in with your address and mailbox password. It's useful when you're on someone else's device and don't want to add an account to it.
Next steps
If you haven't created a mailbox yet, start with setting up professional email on your own domain. To have us set up a domain and mailboxes for you, contact us.